Where are you based?
- Whoopsie Daisy is located in Milnerton, Cape Town
Is it possible to collect instead of sending via courier?
- Yes, you are more than welcome to collect from us. You can collect from us during week days from 9am to 5pm
Collection address : Coral Grove, 81 Shelley Crescent, Royal Ascot, Milnerton, Cape Town 7441
Is it possible to return an order?
- Yes, you may return the stock to us. You will need to arrange to have the order sent back to us (at your own cost) and only once we have verified that the item/s are in its original state and there is no obvious wear and tear or damage, will we credit the amount to you.
- Please email your refund request to email@example.com along with the details for the refund along with your banking details.
Do all your shoes have soft soles?
- Yes, our range of shoes only have soft genuine leather soles.
Can you supply bigger sizes?
- No, our sizes only range from size 1 to size 6.
How do we receive our order?
- On checking out, you can opt to either have the order shipped directly to you, or you can collect directly from us. If you opted for shipping, Dawn Wing or Fastway couriers will deliver the order directly to your door, (during week days from 9am to 5pm). Once order has been shipped, you will be notified by email with the courier tracking number, where you can track and trace the parcel online. Dawn Wing or Fastway local deliveries (Cape Town to Cape Town) take between 1 to 2 working days. Dawn Wing main centre deliveries (Cape Town to Johannesburg / Durban / Pretoria etc) take between 2 to 3 working days. Dawn Wing regional deliveries take between 3 to 5 working days.
How long will my order take once i place my order online?
- Items that are marked available on our online shop are stock items, which means there is stock readily available. Your order will take between 3 to 5 days to process. Only once we have received payment in full will we release the order with the courier. Should the items not be available online (out of stock), please send us an inquiry on firstname.lastname@example.org to see when stock will be made available again.